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Return Procedure
  • Return Procedure

    If you have decided to return your order, please click here to download the return form, and complete the form and then return it to us along with the product you want to return. 

    Please remember that you have right to return the products within 15 days following the date on which you received the product.

    Please click here for further information about Terms and Conditions.

    RETURN VIA MNG CARGO:

    Please add the following information on the package you will return.

    RECIPIENT:  Tan Invest Dış Tic. A.Ş.

                       Göztepe Mahallesi. İnönü Cad. Başkule İş Merkezi. 122/D Kat:19, 34214 Bağcılar/Istanbul

                        To be paid by Recipient.

    Recipient's MNG CARGO Customer Code:  354750412

    Sender: Name Surname

    Call MNG Kargo at 444 06 06, and request Home Pickup for your return package.

    Refunds

    Refund will be made within 15 days after returning the products according to your payment method.

    Card:  If you have shopped using your card, refund will be transferred to the card you used for payment.

    Payment via Card in Installments:  Refund will be made to your bank, and installments you paid will be credited to you.  

    Please remember that you have right to return the products within 15 days following the date on which you received the product.

    If your invoice with delivery note has not been sent to you along with the products, or lost your invoice, then you can complete all details required in the form and use it for return. 

    Completing fully all details will help us to provide you fastest and accurate service.

    Your order number, product code and size fields are mandatory fields.  Thanks to these details, your return procedure will be completed without errors.

    Lütfen iade süresinin paketi teslim aldığınız tarih itibari ile 15 gün olduğunu unutmayınız.

  • Warranty - Return - Cancellation Terms

    GENERAL:

    1. By electronically ordering from the website www.bellamaison.com you are deemed to accept the preliminary information form and distant sales contract submitted.
    1. Buyers are subject to the provisions of Consumer Protection Law No 6502 (Official Journal: 27.11.2014/29188) and Regulation on Distant Agreements and other laws in force concerning the sales and delivery of the product they purchased.
    1. Shipping fees which are the cost for product delivery will be paid by buyers (excluding delivery campaigns)
    1. Each product purchased shall be delivered to the individuals or institutions indicated by the buyer no later than legal period of 30 days. In case the product is not delivered within this period the buyers can cancel the agreement.
    1. The product purchased must be delivered completely and in accordance with the specifications stated in the order, and if any, with the documents such as warranty and user manual.
    1. In the event that product purchased becomes impossible to be sold to the customer, the seller must notify the buyer in written about this situation within 3 days following it becomes aware of it. Total cost must be returned to the Buyer within 14 days. 

     

    IF PRICE OF A PURCHASED PRODUCT REMAINS UNPAID:

    1. In case the Buyer does not pay the price of the product he/she purchased or cancel it in the bank records, the Seller's obligation to deliver the product ends.

     

    SHOPPING VIA UNAUTHORIZED USE OF CREDIT CARD:   

    1. Where it is found out that the credit card via which the buyer made a payment is used wrongfully by unauthorized people and price of a sold product is not paid to the Seller by the relevant bank or financial institution following product delivery, the Buyer must return the relevant product to the SELLER within 3 days, for which shipping costs will be paid by SELLER.

     

    WHERE THE PRODUCT IS NOT DELIVERED ON TIME DUE TO UNFORESEEN REASONS 

    1. If the product is not delivered due to force majeure that the Seller cannot foresee, the situation shall be notified to the Buyer. The Buyer can request that the order be canceled, be changed with a similar one or be postponed beyond a date when the force majeure event ends. If Buyer cancels the order and the payment was made via bank transfer then, refund will be made to himself/herself via bank transfer within 14 days following the cancellation of the order. If the Buyer made the payment via credit card and then canceled the order; product price will be returned to the bank within 14 days following the cancellation of the order, however, it is possible that the bank transfers the amount to the buyer's account within 2-3 weeks. 

     

    BUYER'S OBLIGATION TO CHECK THE PRODUCT:  

    1. The Buyer will check the good/service before accepting it and he/she shall not receive any damaged and defective goods - such as crushed, broken goods or goods in torn packages- from the cargo company. If Buyer receives the good/service, then such goods/services will be considered free of defect and in good condition. Buyer must carefully protect the goods/services after delivery. The goods/services should not be used if buyer plans to exercise its right to withdrawal.  Related invoice must also be returned along with the product.

     

    RIGHT OF WITHDRAWAL

    1. The BUYER can use his/her right of withdrawal from the contract by rejecting the good without any reason and without any legal or criminal responsibility provided that he/she notifies the SELLER at the contact details below within 14 (fourteen) days following the delivery of the product to the buyer him/herself or the person/institution designated by the buyer.

     

    1. CONTACT DETAILS OF SELLER FOR NOTIFICATION OF WITHDRAWAL RIGHT: 

    COMPANY NAME/TITLE:  TAN İNVEST DIŞ TİCARET AŞ

    ADDRESS: Başkule İş Merkezi, Göztepe Mahallesi İnönü Caddesi No:122/D Kat:19

    E-MAIL:  [email protected]       

    PHONE: 0850 811 12 43

    FAX: 0212 485 30 20

     

    PERIOD FOR RIGHT OF WITHDRAWAL:

    1. If buyer purchases a service, this 14-day period shall start upon the signature date of the Agreement. For service agreements under which performance of service has already been initiated with the consent of consumer, no right of withdrawal may be exercised during the period of right of withdrawal. 
    1. Costs arising out of the exercise of the right of withdrawal shall be paid by SELLER.
    1. To exercise the right of withdrawal, a written notification must be sent to SELLER via post, fax or e-mail within 14-day (fourteen) period, and the product must not be used under the provisions "Products For Which No Withdrawal Right Applies" of this Agreement.    

     

    USING RIGHT OF WITHDRAWAL: 

    1. Invoice of the product delivered to 3rd Party or BUYER (If addressee of invoice for the product to be returned is an institution, it must be delivered together with return invoice issued by such institution during the return. Order returns of which invoice is issued to the institutions shall not be completed unless RETURN INVOICE is issued.)
    1. Return Form must be delivered in full and undamaged along with all packaging of the products to be returned and, if any, standard accessories.

     

    TERMS OF RETURN:

    1. Seller is obliged to return the total price and the documents which obligates Buyer no later than 10 (ten) days following the receipt of the withdrawal notification and accept the returned products within 20 (twenty) days.
    1. Should the value of good impairs or return becomes impossible due to a cause attributable to BUYER's fault, then BUYER is obliged to compensate damages incurred by SELLER in proportion to the fault of BUYER. However, BUYER shall not be responsible for modifications and deteriorations arising out of regular and duly use of product or goods during the period of right of withdrawal. 
    1. In the event that exercising right of withdrawal results in total order amount falling below campaign threshold amount set by SELLER, then discount provided under such campaign will be cancelled.

     

    PRODUCTS FOR WHICH NO RIGHT OF WITHDRAWAL APPLIES:  

    1. Pursuant to Regulation, BUYER cannot return, any product that are prepared as per request or personal needs of Buyer, that are of a non-returnable nature, underwater bottoms, perishables or such goods with a significantly shorter best before date, products which will become unhealthy or insanitary once they are unpacked by Buyer upon delivery, products which are mixed with other products upon delivery and are of an inseparable nature, if they are unpacked by BUYER. In addition, pursuant to Regulation, Buyer cannot exercise his/her right of withdrawal in connection with the services initiated with the consent of consumer during period of right of withdrawal.

     

    DEFAULT AND LEGAL CONSEQUENCES

    1. BUYER agrees, represents and undertakes that in case he is in default in his/her credit card purchases, he shall pay interest and liable against bank under the credit card agreement entered into with bank issued the card. In this case, said bank may seek legal remedies, may claim costs and attorney fee from BUYER and in any case if BUYER is in default of his debt, BUYER agrees that he shall compensate SELLER the damages and losses incurred by SELLER arising out of such delayed payment of debt. 

     

    PAYMENT AND DELIVERY

    1. You can make your payments via Bank Transfer or EFT (Electronic Fund Transfer) to following bank account.

     

    1. You can use any kind of credit card to make online single payment or make use of the installment benefits. In your online payments, the money will be withdrawn from your credit card after you confirmed your order.
Prepared by  T-Soft E-Commerce.